| Research |
interviews
observations
video ethnography |
|
| Analysis |
project
planning
needs analysis
goal definition |
|
| Concept |
ideation
develpoment
rapid prototyping |
|
| Refinement
|
ergonomics
user testing
beta products |
|
| Production
|
technical
analysis
trouble shooting
final products |
|
| Distribution
|
technical
support
vendor relations
price evaluation |
|
